Return Policy

Our Return Policy

Because every record we sell is a used, individually graded item, our return policy is designed to be fair to both our customers and our business. Please read this carefully before purchasing.

New & Unopened Items

Returns are accepted on new, factory-sealed, and unopened items only. If you receive a new item and wish to return it, please contact us within 24 hours of receipt to initiate the return process.

Items must be returned in their original, unopened condition. Once a sealed item has been opened, it cannot be returned.

Used & Graded Records

All used records, CDs, and cassettes are sold as described. We use the Goldmine Grading Standard to grade every item, and we ultrasonically clean and play test each record before listing.

Because of the subjective nature of grading and the condition of used media, we do not accept returns on used items simply due to change of mind or buyer's remorse.

Item Not As Described

If you receive an item that is significantly different from how it was described in the listing — including condition, pressing, or playback quality — please contact us within 24 hours of receipt with details and photos.

We stand behind our grading and will work with you to come to a fair resolution, which may include a partial refund, store credit, or a return at our discretion.

Damaged in Shipping

We pack every order carefully using protective mailers and bubble wrap, and we've never had a shipping damage claim. However, if your order arrives damaged, please:

• Contact us within 24 hours of receipt
• Include photos of the damaged item and packaging
• Keep all original packaging materials

We will work with you and the carrier to resolve the issue as quickly as possible.

How to Start a Return

To initiate a return or report an issue, contact us through our Contact page or by email at oneoffrecordsllc@gmail.com. Please include your order number and a description of the issue.

Do not send items back without contacting us first. Unauthorized returns will not be accepted.

Refunds

Once a return is approved and the item is received, refunds are processed to the original payment method within 5–7 business days. Shipping costs are non-refundable unless the return is due to our error.